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Years of experience: 5
Customer Success ManagerPostGraduate🎓 StudentTutorEducationSales & BizDev
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Exceptionally trusted; proven professional excellence.
Joshua's Career Path
Jan. 2021 -May. 2023
Advantage CoachingExecutive Assistant to Chief Executive Officer
Dallas, Texas, United States• Provided dedicated remote support to the CEO, managing schedules, freeing up 10+ hours per week by optimizing calendar management and streamlining client communications.
• Handled 60+ client inquiries weekly with a 95% first-contact resolution rate, boosting client satisfaction scores by 18%.
• Organized 50+ virtual client meetings through Zoom and Google Meet, achieving a 20% improvement i...
Jan. 2018 -Dec. 2019
Nirvana InitiativeHead of Programmes
• Led the creation and execution of sickle cell awareness programs and outreach events, using Asana to coordinate tasks and timelines across teams, thereby resulting in 5,000 free genotype screenings and a 20% increase in community engagement.
• Provided customer service by managing post-event follow-up inquiries, addressing partner questions, and resolving issues.
• Created and delivered tra...
Jan. 2017 -Dec. 2017
Liberty Secondary Commercial AcademyBiology Instructor
• Coordinated class schedules for 100+ students across five classes, achieving a 98% on-time start rate and reducing conflicts by 40%.
• Improved student assessment accuracy by 15% through structured documentation and tracking, contributing to higher student success rates.