Years of experience: 7
Finance🐦 DesignSales & BizDev📝 Influencer or BloggerITMarketing
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Niall's Career Path
Sep. 2024 -Present
DropboxCustomer Experience Specialist
Ireland(Manpower Contract ) Deliver exceptional support through email and chat, prioritizing a high-quality,
personable user experience that boosts customer satisfaction across Dropbox’s
services.
• Advanced knowledge of Dropbox, Dropbox Sign, and Dropbox Fax.
• Streamline complex technical information for diverse users, making it easier for them
to understand our products and drive user retention.
...
Jun. 2021 -Sep. 2024
InfosysTechnical Account Executive
Greater Dublin• Fostered strong relationships with cross-functional teams, enhancing problem-solving
capabilities and streamlining support processes for better effciency.
• Analyzed customer feedback data to identify recurring issues, proposing and
implementing solutions that led to a notable decrease in repeat complaints.
• Mentored new hires in technical support protocols and customer service best
practi...
Jul. 2018 -Dec. 2018
AbtranTechnical support & Customer Care
County Dublin, IrelandResolving Customers various Technical Queries at first point of contact. Credit control duties along with Collection & Billing queries and arranging payment plans and collecting payments. Inbound / Outbound calls arranging call backs to customers where necessary. Handling complaints and escalating & resolving accordingly.