Years of experience: 14

ITFinanceCall CenterCustomer Support RepresentativeSupport SpecialistSales Representative

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Unathi Lulama's Career Path
Customer Care ManagerApr. 2022 -
Present
G.Fox Customer Care Manager
Johannesburg Area, South Africa• Manages a call center comprising of 12 internal sales agents • Ensures that daily e-mails are responded to – daily e-mails ranging from 400 – 600 e-mails with a maintenance of a 24hr response time to e-mails. • Ensures that 95% of incoming calls are responded to by agents with the least number of abandoned calls – incoming calls ranging from 300 – 350 incoming calls • I pull and listen to t...
Internal customer sales agentJan. 2015 -
Mar. 2022
G.Fox Internal customer sales agent
Heriotdale, Cleveland Johannesburg• Manage and capture all orders on SYSPRO, including all customer orders and follow up on all customer quotes and deliveries. • Complete 70 plus incoming calls daily (as well as walk in customers) and answer all queries, capture all orders and provide excellent customer service. • Engage with all Gfox customers in Northern area of Johannesburg. • Provide service to company's top 200 customers...
CUSTOMER SERVICE AGENTMay. 2011 -
Dec. 2014
DiplomatCUSTOMER SERVICE AGENT
Edenvale, Gauteng, South AfricaTo manage and follow up on all sales and customer orders, including warehouse follow ups and queries. To raise all purchase orders using the Pastel accounting system. To complete all administration quickly and efficiently for the Sales Department. Duties including contacting all buying groups, compiling all purchase requisitions for wages and ad hoc purchases, co-ordinating all the company re...

Unathi Lulama's Posts

  • How I can help you

    I ensure customer satisfaction through handling inquiries, resolving issues, and retaining clients. I manage administrative tasks like typing and transcribing efficiently, maintaining a calm demeanor to prioritize customer needs and build lasting relationships.

  • People I am looking for

    Looking for Clients: - Unitrans Botswana - Bidvest Prestige - Bidvest Facilities Management - R&D Contracting

  • Experience & Cases

    Achievements: - Managed R3 million export order - Supplied 3500 branded garments - Completed the project in 3 months - Ensured customer satisfaction - Open to all businesses

  • How to contact

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