Years of experience: 11
Tech SupportIT
Trust Score
Highly reliable; strong professional involvement.
Ivan's Career Path
Dec. 2023 -Sep. 2024
RechargeSupport Associate
Apr. 2022 -Feb. 2023
MetaHelp Operations Investigator
Dublin, County Dublin, Ireland• Investigated issues that customers faced about incoming & outgoing payments and fixed them by cooperating with stakeholders.
• Acquired expertise in processes and features to provide chat and email support.
• Developed new Standard Operating Procedures (SOP) and ensured that existing ones were up to date while collaborating with global teammates.
• Participated in quality calibrations with ...
Mar. 2018 -Dec. 2021
Libertex GroupFinancial Customer Service Advisor
Podgorica, Montenegro• Supported payment-related queries from worldwide customers.
• Audited onboarding documentation from Spanish-speaking customers.
• Drafted English to Spanish translations for automatic responses to customers.
• Collaborated with sales teams to educate customers about best payment practices.
• Developed onboarding instructions and educational materials for customers.