As a Help Operations Investigator at Meta, I leveraged my international customer support expertise and problem-solving skills to investigate and resolve issues related to incoming and outgoing payments. I collaborated with stakeholders and global teammates to develop and update Standard Operating Procedures (SOP) and provide chat and email support. I also acquired expertise in Meta's processes and features, enabling me to deliver a seamless experience for customers.
I have over five years of international experience in the FinTech industry, working as a Financial Customer Service Advisor at Libertex Group and a Help Operations Investigator at Meta. In these roles, I supported payment-related queries from worldwide customers, audited onboarding documentation, drafted translations, and educated customers about best payment practices. I am fluent in both Spanish and English, which has helped me communicate effectively with diverse teams and clients. I am passionate about customer service and am dedicated to delivering exceptional results in any environment.More...