Years of experience: 10
AssistantClient Relations SpecialistCustomer ServiceAdministrative AssistantMarketingCommunications Manager
Trust Score
Highly reliable; strong professional involvement.
Vasiliki's Career Path
May. 2024 -Oct. 2024
Grecotel Hotels & ResortsFront Office Specialist/Acting Supervisor
Rethymno, Crete, GreeceDelivered high-touch guest experiences in a premium hospitality setting, overseeing front desk operations and two team members to ensure smooth, personalized service from check-in to check-out. Drove revenue through thoughtful upselling of upgraded accommodations and exclusive services, tailored to guest preferences. Handled VIP arrivals, room allocation, tailored offers, and communication wi...
Dec. 2018 -Aug. 2023
Pantelidakis PCOperational Specialist/Accountant assistant
Rethymno, Crete, GreecePlayed a key role in the digital transformation of the business by refreshing the company’s website, establishing a social media presence, and implementing basic SEO practices to increase visibility. Developed and introduced automated workflows and digital tools, significantly reducing manual administrative tasks and allowing staff to focus more on customer service and strategic tasks. Assist...
May. 2017 -Oct. 2018
Grecotel Hotels & ResortsFront Office Receptionist
Rethymno, Crete, GreeceProcess guest arrivals and departures, including all necessary payments
Communicate with all hotel departments
Promote hotel's services and facilities
Answer and forward incoming phone calls and emails
Αssisted clients' inquiries