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Yuriya's Career Path
Partner Success ManagerMay. 2023 -
Aug. 2024
ConnectWisePartner Success Manager
Tampa, Florida, United StatesAs a Partner Success Manager at ConnectWise, I ensure partners maximize the value of their investment in ConnectWise solutions. I work closely with partners to enhance product adoption, drive utilization, and ensure satisfaction. My role involves strategic planning, relationship building, churn risk management, internal advocating, success plans, SMART goals, and providing technical guidance....
Partner Success Manager SmileBack SMEJan. 2022 -
Apr. 2023
ConnectWisePartner Success Manager SmileBack SME
GermanyAs a Partner Success Manager at SmileBack, I managed a portfolio of approximately 15 000 customers, driving their product adoption and ensuring overall satisfaction. My responsibilities included churn risk management, conducting product health checks, customer engagements, onboardings, and feedback follow-up. I contributed to product development by leveraging customer insights, maintained the...
Customer Associate SmileBackMar. 2021 -
Jan. 2022
ConnectWiseCustomer Associate SmileBack
Berlin, GermanyAs a Customer Associate at SmileBack, my role combined SaaS B2B Customer Success Management and Customer Support Management in a small, dynamic team. I engaged in both reactive and proactive customer activities, handling support cases and collaborating with Development and Product teams to resolve customer issues. Proactively, I worked on increasing product adoption, managing after-onboarding...

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