Bucharest, RomaniaManagement of the individual contributors
Establishing group and individual objectives
Permanently coaching and mentoring team members in order to deliver high quality results
Interviewing candidates and hiring the best people for the openings
Management of the operational aspects of the department
Providing activity reports and statistics to the management team
Risk management for operationa...
Aug. 2015 - Aug. 2016
OracleSenior Technical Support Engineer - EMEA Installation and Configuration Management Team
Bucharest, RomaniaEvaluate system performance, adjusting values for apps and database parameters
Provide support of incoming customer requests, including extensive troubleshooting tasks for EBS ICM product
Manage and coordinate resolution of critical escalations
Collaborate with customers and configuration management team to provide maintenance window approval and scheduling,
coordinating support with customer...
Bucharest, RomaniaProviding Leadership and Vision for the infrastructure and technical support team
Permanently coaching and mentoring team members in order to deliver high quality results
Interviewing candidates and hiring the best people for the openings
Managing the operational aspects of the department
Managing talent and coaching
Establishing group and individual objectives
Building & Optimizing processes...