Kevin Morse -

Years of experience: 23

ITSolution IntegratorEngineerConsultingSystem ArchitectProduct Manager

Trusted by top professionals

Brian Baker
Engineering Director @Avaya
Verified
In my time working with Kevin, he always took a customer first and advisory based approach with his customers. He has a strong technical acumen and is always striving to help customers innovate, be i...

Trust Score

Exceptionally trusted; proven professional excellence.

80%

Kevin's Career Path

Aug. 2019 -
Jul. 2024

AvayaCustomer Solutions Architect

United StatesProvide technical design support for Enterprise level contact center customers using the Avaya Communications Platform and product suite Including Communication Manager, System/Session Manager, ASBCE, Oceana, CCaaS, CPaaS, DaaS, and Avaya Private and Public cloud options.

Jul. 2019 -
Aug. 2019

Self-employedSenior Consultant Contact Center Optimization

Westwood, Massachusetts, United States

Feb. 2012 -
Mar. 2019

ComcastSenior Architect Contact Center Technology

Chelmsford, MADesign, support and maintain multi-core enterprise call center environment operating multiple platforms •Define, maintain, evolve an architectural roadmap for the Call Center domain of applications and systems •Build strong relationships with a varied group of stakeholders (project teams, product managers, call-center operations teams, etc.) to understand current and future needs •Work closel...