Years of experience: 15

ITEngineerCustomer Serviceβœ”οΈ IT🐦 DesignπŸ§‘β€πŸ”¬ Engineer

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Manuel's Career Path
Service Desk SupervisorOct. 2022 -
Present
IlluminaService Desk Supervisor
United States
Observability Scrum MasterJun. 2022 -
Oct. 2022
SofttekObservability Scrum Master
Ensenada, Baja California, Mexico-Served as liaison for customer project task allocation and workload management. -Helped management create project plans to fit stake holder needs. -Lead team sprint planning according to management project commitments. -Help engineers with effective task commitment effort time estimations. -Performed project task tracking trough Jira (Agile and Kanban boards) and help management by presentin...
Corp. Monitoring Engineering Team LeadSep. 2010 -
Jun. 2022
SofttekCorp. Monitoring Engineering Team Lead