Years of experience: 9

👍 Sales & BizDevBusiness Analyst🧨 ConsultingCustomer Success Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Luciana's Career Path
Inteligência Comercial | Key AccountJan. 2024 -
Present
Philip Morris InternationalInteligência Comercial | Key Account
São Paulo, BrazilResponsible for the Back Office area of key account: - Providing visibility of indicators to the commercial team - Restructuring the payment processes for key account network contracts - Calculating monthly and performance payments for network contracts
Customer Success CoordinatorSep. 2023 -
Dec. 2023
Agroadvance BrasilCustomer Success Coordinator
Piracicaba, São Paulo, BrazilManage the customer success area, where 5 analysts were responsible for customer relationships from post-sales to repurchase. Structuring the repurchase process, which consisted of: - Readjusting the customer journey to obtain inputs for repurchase negotiation - Reversing delinquencies - Responsible for managing repurchase campaigns
ConsultantJul. 2023 -
Aug. 2023
Agroadvance BrasilConsultant
Piracicaba, São Paulo, BrazilRestructuring of the Customer Success Department.

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