Years of experience: 14

AssistantCustomer Service✔️ IT📝 Influencer or Blogger🧨 ConsultingProject Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Alice's Career Path
Account mannagerJul. 2022 -
Present
MageMontreal - Adobe Solution PartnerAccount mannager
Montreal, Quebec, Canadá- Lead the overall projects and facilitate solution design, planning, delivery, and execution; - Help the team prioritize the list of client requests, and plan the work for the next day and week; - Update and resolve product log. Remove roadblocks to developer work; - Update the status of all customer support requests until each request is closed/delivered; - Confirm the approval of deliverie...
Digital AnalystSep. 2021 -
May. 2022
Omnicom Media Group MontréalDigital Analyst
Service desk technicianSep. 2019 -
Aug. 2021
FujitsuService desk technician
Montreal, Quebec, Canadá(Worked under Via Rail at Fujitsu) ● Cooperate with corporate clients at Via Rail to help them either solve IT issues or forward them to the right place or team. ● Provide escalated support and troubleshooting while maintaining detailed tickets.. ● Hardware and software troubleshooting. ● Carry out quality assurance to fix software issues. ● Working firmly with personnel to learn new applicat...

Alice's Posts

  • About myself

    Expertly managed incoming tickets and adjusted priorities, ensuring smooth workflow. Coordinated developer tasks, managed emergencies, and collaborated with accountants for financial processes. Led daily huddles, planned projects, and maintained client relations with 2 years of experience.

  • Job Description

    Seeking an enterprise that values growth and offers opportunities to enhance my skills and expertise in account management, fostering strong client relationships and contributing positively to the company’s success.

  • How to contact

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