Years of experience: 20

Tech Support🧨 ConsultingSport Fan✔️ IT🏐 SportsProject Manager

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Matt's Career Path
Customer Support ManagerJan. 2022 -
Present
MCR TechnologiesCustomer Support Manager
Rowley, Massachusetts, United States- Manage a Support Team of 10 technicians both in the office and remote - Manages CRM system for staff and customers - Uses Confluence to create documentation for SOPs, KBAs, and other policies for the company - Communicates with our partners and customers if case escalation is needed - conducts trainings with support team when new software features or versions of application are available - ...
Support SpecialistJun. 2014 -
Jan. 2022
MCR TechnologiesSupport Specialist
Rowley, MA- hardware troubleshooting, replacement and repair - Project Management for software/hardware upgrades for Hospitals -Phone Support -Over the phone installation of hardware - On Site installation and travel -Beta implementation of Software On Site and Remotely - Implement new hospitals using HealthTouch with various EMR's ( Epic, Cerner, Meditech and Paragon)
General ManagerAug. 2012 -
Jun. 2013
OTTO PortlandGeneral Manager
BU Location Brookline, MA- part of the opening team for the BU Location -Managed 15 + employees - Managed food cost, labor cost, and all financials for restaurant location

Matt's Posts

  • Job Description

    Looking for a part time job to help offload work from a busy individual to myself. Very flexible hours.

  • How to contact

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