Years of experience: 18

Call Center SupervisorCall CenterProduct ManagerIT✔️ ITBusiness Owner

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Pablo's Career Path
Project ManagerJan. 2025 -
Oct. 2025
Flow RMSProject Manager
Argentina
IT Applications Support Sr ManagerMar. 2022 -
Present
AvayaIT Applications Support Sr Manager
Buenos Aires Province, ArgentinaResponsibilities: Develop and maintain AI Bots Maintain Avaya Cloud Contact Centers Manage ITIL framework application (HP Service Manager) and its Configuration Management Database (CMDB) Lead Monitoring teams Achievements: - Manage team of 10+ throughout different countries (US, Philippines, Singapore, India, Argentina) with multiple IT Support functionalities (AI Bots, ITIL Framework app, C...
IT Operations ManagerMay. 2018 -
Apr. 2022
AvayaIT Operations Manager
ArgentinaGlobal IT Service Desk Operations Manager supporting +40K external and internal users ► Team size: 10 Service Desk representatives and 1 Service Desk Team Leader ► Ensure support model is followed according to existing Service Desk procedures ► Project impact analysis ► Involved in: • Applications continual improvement Projects • Call Center technology strategic implementation ► CMDB Manageme...

Pablo's Posts

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    About myself

    Experienced in practical, data-driven project management, I excel in problem-solving and team collaboration. Achieved 30% cost reduction in IT Service Desk by automating routine tasks, driving efficiency and business impact.

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    Job Description

    Seeking a role with robust leadership, clear objectives, and ample growth opportunities, where I can leverage my skills to contribute to organizational success and further develop my career.

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    How to contact

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