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Years of experience: 22
Data Entry SpecialistData EntryProofreaderContent WriterCopywritingComplaint Resolution Specialist
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Reuben's Career Path
Mar. 2022 -Present
Link Group (LNK)Complaints Representative
Melbourne, Victoria, Australia
Mar. 2021 -Apr. 2022
Link Group (LNK)Customer Success Specialist
Melbourne, Victoria, AustraliaOutbound calls to Members and Employers responding to
Emails and requested call backs from administration Assigning follow-up administration tasks to the
appropriate team to action. Dealing with complex account enquires and resourcing
the appropriate responses when required. Emailing written correspondence when required.
Providing Training to new staff on processes.
Assisting work peers with ...
Sep. 2010 -Dec. 2021
HOSTPLUSConsultant
• Handling enquiries from members and employers regarding superannuation and insurance
• Member retention & consolidation
• Maintained and exceeded all KPI’s for over 3 years - consistent performer.
• Daily internal reporting of teams results • Coaching and mentoring of new staff members
• Contribution to continuous improvement strategies within the call centre • Knowledge Champions Member – ...