Years of experience: 22

Data Entry SpecialistData EntryProofreaderContent WriterCopywritingComplaint Resolution Specialist

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Reuben's Career Path
Complaints RepresentativeFeb. 2022 -
Present
Link Group (LNK)Complaints Representative
Melbourne, Victoria, Australia
Customer Success SpecialistMar. 2021 -
Apr. 2022
Link Group (LNK)Customer Success Specialist
Melbourne, Victoria, AustraliaOutbound calls to Members and Employers responding to Emails and requested call backs from administration Assigning follow-up administration tasks to the appropriate team to action. Dealing with complex account enquires and resourcing the appropriate responses when required. Emailing written correspondence when required. Providing Training to new staff on processes. Assisting work peers with ...
ConsultantSep. 2010 -
Dec. 2021
HOSTPLUSConsultant
• Handling enquiries from members and employers regarding superannuation and insurance • Member retention & consolidation • Maintained and exceeded all KPI’s for over 3 years - consistent performer. • Daily internal reporting of teams results • Coaching and mentoring of new staff members • Contribution to continuous improvement strategies within the call centre • Knowledge Champions Member – ...

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