Years of experience: 16
Presentation DesignerWeb Developer✨ Business OwnerProduct ConsultantPartnerEngagement Manager
Trust Score
Highly reliable; strong professional involvement.
Rob's Career Path
Aug. 2023 -Present
MagnetizePartner
Atlanta Metropolitan AreaEmpowering businesses with innovative solutions across Digital Transformation, Customer Experience (CX) / User Experience (UX) / Service Design & Research, Business Communications, and Event Photo Marketing Solutions. Dedicated to optimizing customer interactions to be seamless, efficient, positive, and delightful. Enhancing customer experiences is valuable to any business looking to improve ...
Jan. 2021 -Jun. 2023
Wipro LimitedHead of Americas - Design-Led Transformation Practice
Atlanta, Georgia, United States• Built high-performing practice of 38 consultants who drove innovation by governing transformation programs delivering customer experiences, service designs, managed services, and Agile services while managing global teams across three regions, ensuring cohesive service delivery and resource management. • Strategized with crucial client business partners and IT leaders to establish transform...
Jun. 2017 -Jun. 2020
CognizantDirector - User Experience, Conversational AI
Greater Atlanta Area• Spearheaded the direction of on and offshore teams researching and creating Conversational AI (CAI) solutions across multiple industries, supporting a holistic, unified customer experience by leveraging CAI to enhance key customer touchpoints. • Led a CAI team that successfully developed and deployed a virtual agent for an airline client, enhancing customer service by automating responses a...