User Experience Research & Design Leader | Innovation Workshop Facilitator@Magnetize Digital LLC
Verified
As a thought leader in (CX) customer experience, (UX) user experience, and (SD) service design, I specialize in leading enterprise teams that deliver innovative solutions with exceptional experiences. I leverage my extensive consulting background to drive technology-driven transformations, focusing on holistic, human-centered design and innovation. I am committed to best practices in design and program governance, ensuring projects are delivered on time, within budget, and to high standards.
My leadership is evident in my ability to bridge the gap between business and IT by leading Agile, human-centered research and design initiatives, including Innovation Sprints, Design Thinking workshops, user research, customer experience design, user experience design, and service design programs. These programs engage and align stakeholders by mapping customer journeys, illustrating process flows, uncovering insights, and communicating business value, resulting in actionable strategies. I build and lead teams that excel in defining superior requirements by translating user needs and business objectives into Agile user stories, refining priorities, and managing a dynamic backlog that guides the development process as priorities evolve.
I bring extensive industry experience in Telecom, Financial Services, Healthcare, Transportation and Logistics, Travel and Hospitality, Retail, Consumer Goods, and Education.More...