Years of experience: 24

ITC-level ExecutiveConsultingCall CenterSupport SpecialistCall Center Supervisor

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Regin's Career Path
Tech Arch Senior Manager - NGCO S&P VERIZON VM02 Vertical Lead - Digital Transformation LeadSep. 2021 -
Present
Accenture in the PhilippinesTech Arch Senior Manager - NGCO S&P VERIZON VM02 Vertical Lead - Digital Transformation Lead
National Capital Region, PhilippinesAs a senior leader in Accenture’s Infrastructure Services Management Team (ISMT), I drive technology innovation and operational excellence for global customer operations. Leading multiple critical functions, I oversee voice platforms, next-gen CX tools, cloud infrastructure, and financial governance, ensuring scalable, cost-efficient solutions for high-profile clients. Key Leadership Roles & ...
Manager Professional ServicesDec. 2020 -
Sep. 2021
NICE CXoneManager Professional Services
As Manager of Professional Services, I led the Philippines Expert Services team (QA & Software Integrations Engineers) to deliver seamless deployments of NICE CXone’s cloud contact center solutions for global enterprise clients. Partnering with US and PH leadership, I ensured on-time, high-quality implementations while driving innovation in customer experience (CX) technologies. Key Contribut...
Voice Platform Leader - IT GovernanceJul. 2019 -
Dec. 2020
IBMVoice Platform Leader - IT Governance
As Voice Platform Leader reporting directly to the CISO, I spearheaded IT governance for IBM's enterprise voice infrastructure supporting 3,500+ users across 6 Philippine locations. My role blended strategic vision with hands-on leadership to optimize Avaya telecom systems while delivering significant cost savings and operational improvements. Key Achievements & Value Delivered: ✅ Cost Optimi...

Regin's Posts

  • How I can help you

    • Align tech solutions with business goals using Agile/ITIL. • Audit systems for risks and inefficiencies, plan with ROI focus. • Lead cross-functional teams, prioritize servant leadership. • Oversee projects, ensure timely, budgeted delivery. • Drive continuous improvement, share strategic insights.

  • People I am looking for

    • Enterprises like VM02, Verizon, META, IBM. • Transportation and infrastructure companies like Tube lines. • Consumer goods firms such as Black and Decker.

  • Experience & Cases

    • Led Accenture’s ISMT, enhancing voice platforms and CX tools. • Managed NICE CXone deployments, partnering with US and PH teams. • Oversaw IBM's voice infrastructure, optimizing Avaya systems. • Supported global telecoms strategy for Rackspace. • Delivered solutions for major corporations across Europe.

  • How to contact

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