Years of experience: 25

Customer ServiceEngineerCase Manager🏐 SportsClient Relations SpecialistCustomer Care Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Regin's Career Path
CX Innovation and Technology Solutions DirectorJan. 2026 -
Present
Concentrix PhilippinesCX Innovation and Technology Solutions Director
PhilippinesLead enterprise-scale CX and AI transformation initiatives for strategic fintech, banking, and customer operations clients, driving technology innovation programs that improve operational efficiency, reduce cost-to-serve, accelerate automation adoption, and enhance customer and agent experience. Serve as a trusted advisor to executive stakeholders, translating business objectives into scalab...
Tech Arch Senior Manager - NGCO S&P VERIZON VM02 Vertical Lead - Digital Transformation LeadSep. 2021 -
Dec. 2025
Accenture in the PhilippinesTech Arch Senior Manager - NGCO S&P VERIZON VM02 Vertical Lead - Digital Transformation Lead
 Defined Technology strategy for 50+ global BPO clients (Enterprise, Technology and Banking/Financial institutions). Architected & led the end-to-end technology strategy for Accenture's CX Operations units, defining architectures for cloud migrations (to Amazon Connect, NICE CXOne, Genesys, Twilio), automations, and custom integrations that served over 15,000+ FTEs.  Delivered value by l...
Manager Professional ServicesDec. 2020 -
Sep. 2021
NICE CXoneManager Professional Services
As Manager of Professional Services, I led the Philippines Expert Services team (QA & Software Integrations Engineers) to deliver seamless deployments of NICE CXone’s cloud contact center solutions for global enterprise clients. Partnering with US and PH leadership, I ensured on-time, high-quality implementations while driving innovation in customer experience (CX) technologies. Key Contribut...

Regin's Posts

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    How I can help you

    • Align tech solutions with business goals using Agile/ITIL. • Audit systems for risks and inefficiencies, plan with ROI focus. • Lead cross-functional teams, prioritize servant leadership. • Oversee projects, ensure timely, budgeted delivery. • Drive continuous improvement, share strategic insights.

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    People I am looking for

    • Enterprises like VM02, Verizon, META, IBM. • Transportation and infrastructure companies like Tube lines. • Consumer goods firms such as Black and Decker.

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    Experience & Cases

    • Led Accenture’s ISMT, enhancing voice platforms and CX tools. • Managed NICE CXone deployments, partnering with US and PH teams. • Oversaw IBM's voice infrastructure, optimizing Avaya systems. • Supported global telecoms strategy for Rackspace. • Delivered solutions for major corporations across Europe.

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    How to contact

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