How I can help you

Optimize customer experience through maturity assessments and omnichannel strategies. Implement automation-first solutions to enhance self-service and reduce costs. Oversee scalable tech solutions, ensuring seamless integration and user onboarding.

People I am looking for

Manage projects using Agile methodologies to ensure timely delivery and stakeholder satisfaction. Collaborate on pre-sales processes to create tailored solutions. Enhance productivity with dashboards and SOPs while mentoring teams for capacity building.

Experience & Cases

Target clients include CXOs, directors in SaaS, fintech, and edtech sectors aiming to scale customer support. Seeking partnerships with consulting teams for implementation oversight. Open to remote-first, impact-driven companies valuing agility and design.

Achievements include enhancing CX models for Itaú and automating queries for LATAM Airlines. Built scalable virtual assistant solutions for Confuturo and Ricoh. Led CX maturity assessments for Volvo Financial Services.

How to contact