Years of experience: 20

Tech Support✔️ ITProduct Manager

Trust Score

Highly reliable; strong professional involvement.

70%
Ryan's Career Path
Technical Support ManagerAug. 2021 -
Present
AdobeTechnical Support Manager
Manage and scale best-in-class technical support team by providing guidance for technical issues, programs and account management while growing the responsibilities of the team. Direct management responsibilities for designated resources, team objectives, morale and culture Empower the team to deliver premier customer support experiences across multiple channels Set quarterly individual goals...
IT Product ManagerJan. 2019 -
Present
AdobeIT Product Manager
- Lead the vision and strategic roadmap for enhancing Collaboration Spaces at Adobe by continually evaluating internal use cases, industry technologies, tools and services. - Utilize customer engagement interviews to capture use cases to drive the development, implementation and roll-out of new or improved service capabilities - Work with various internal and external partners to collect and ...
IT Support ManagerJun. 2017 -
Jan. 2019
MarketoIT Support Manager
Greater Denver Area- Develop, Scale and Lead award winning, global, IT Support team to enable Marketo’s ever growing internal customers and with a extremely favorable reviews from my team members. - Develop objectives, key results, dashboards and a cadence of review / accountability that drive improved customer experience, achieve customer outcomes, and the key revenue / operating objectives of Marketo. - Maint...

Ryan's Posts

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    About myself

    Possessing extensive experience in SaaS, hardware, and network troubleshooting, I have successfully led IT teams, enhanced customer satisfaction by 6%, improved case resolution by 12%, and pioneered the adoption of tools like ServiceNow and Jira.

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    Job Description

    Seeking a part-time technical support role where I can leverage my extensive experience in troubleshooting and team leadership to deliver exceptional service and drive continuous improvement within the company.

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    How to contact

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