Years of experience: 19
Tech Support✔️ ITProduct Manager
Trust Score
Highly reliable; strong professional involvement.
Ryan's Career Path
Aug. 2021 -Present
AdobeTechnical Support Manager
Manage and scale best-in-class technical support team by providing guidance for technical issues, programs and account management while growing the responsibilities of the team. Direct management responsibilities for designated resources, team objectives, morale and culture Empower the team to deliver premier customer support experiences across multiple channels Set quarterly individual goals...
Jan. 2019 -Present
AdobeIT Product Manager
- Lead the vision and strategic roadmap for enhancing Collaboration Spaces at Adobe by continually evaluating internal use cases, industry technologies, tools and services.
- Utilize customer engagement interviews to capture use cases to drive the development, implementation and roll-out of new or improved service capabilities
- Work with various internal and external partners to collect and ...
Jun. 2017 -Jan. 2019
MarketoIT Support Manager
Greater Denver Area- Develop, Scale and Lead award winning, global, IT Support team to enable Marketo’s ever growing internal customers and with a extremely favorable reviews from my team members.
- Develop objectives, key results, dashboards and a cadence of review / accountability that drive improved customer experience, achieve customer outcomes, and the key revenue / operating objectives of Marketo.
- Maint...