Years of experience: 7

Complaint Resolution SpecialistService Quality ManagerCustomer Retention SpecialistCustomer Care SpecialistLive ChatChat Support

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Ana Grace's Career Path
Reputation ManagerJan. 2022 -
Apr. 2026
Reverse TechReputation Manager
Philippines• Led and scaled a team of 100+ agents across customer support, reputation, and disputes • Managed Trustpilot, Google Reviews, BBB, and Reddit reputation strategy • Improved review ratings and reduced negative review volume through structured response systems • Oversaw PayPal, Stripe, and AMEX disputes with high win rates • Built escalation systems that balanced refunds, retention, and charge...
Managing EditorMar. 2021 -
Mar. 2022
The CEO MagazineManaging Editor
Dallas, TX• Led editorial direction and content production for a business publication targeting executives • Managed writers, contributors, and publishing timelines • Ensured quality, consistency, and alignment of content with business and leadership themes • Oversaw end-to-end content operations from planning to publication
Lawyer | Growth Strategist for Data Scientists and Data EngineersJun. 2020 -
May. 2021
WorldLink USLawyer | Growth Strategist for Data Scientists and Data Engineers
United States• Led business collaborations for a 5G and AI digital transformation firm serving Fortune 100 clients • Built and managed strategic partnerships that supported enterprise growth initiatives • Worked cross-functionally with tech, data, and business teams to align solutions with client needs • Supported expansion efforts by positioning services around high-value enterprise use cases

Ana Grace's Posts

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    About myself

    Experienced operations leader with a legal background, I have successfully managed a 100+ remote team, enhanced dispute resolution systems, and implemented effective SOPs for global VA teams. My expertise in labor law is integral to strategic business decisions.

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    Job Description

    Seeking fractional COO or operations leadership roles, ideally with early-stage startups. Open to part-time or project-based positions where I can leverage my skills to drive operational excellence and support growth.

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    How to contact

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    How I can help you

    • Identify operational inefficiencies • Develop tailored strategies • Implement improvements swiftly • Maintain seamless execution • Enhance team productivity

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    People I am looking for

    • SaaS founders in rapid growth phase • Teams between 5-50 members • US, UK, and AU market focus • Strong confidentiality commitment

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    Experience & Cases

    • Supported SaaS founders in scaling • Enhanced operational efficiency • Built high-performing teams • Maintained confidentiality across projects

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    How to contact

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