Years of experience: 18

Data Entry SpecialistCustomer Care SpecialistLive ChatChat SupportCustomer ServiceEmail Marketing Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Jess's Career Path
Customer Representative AgentOct. 2019 -
Present
SitelCustomer Representative Agent
Home- Knowledgeable with computer programs Oracle, ACME ,PBC -Take calls back to back, maintaining an average handling time of 400-500 seconds per call. - Provide excellent customer service to different calls and any situations that were presented on call. - Assist customers with any question or help they need with their online account. - Handle unhappy customers with their purchase by listening ...
Customer Service RepresentativeOct. 2019 -
Present
SitelCustomer Service Representative
Take calls back to back, maintaining an average handling time of 400-500 seconds per call. Provide excellent customer service to different calls and any situations that were presented on call. Assist customers with any questions or help they need with their online account. Handle unhappy customers with their purchase by listening and putting their needs first and do what I can to resolve thei...
Realtor Sales AssociateSep. 2018 -
Apr. 2019
HomeGoods - TJX CompaniesRealtor Sales Associate
LaGrange IL- Worked stockroom and merchandised items on sales floor within productivity time. - Took initiative and organized group of employees to ensure sales floor was set. according to floor plans so customers can have an easier shopping experience. - Within months was put in charge of training new employees.

Jess's Posts

  • 2

    How I can help you

    • Deliver professional customer service across various needs • 10+ years in customer service experience • Bilingual: Fluent in Spanish and English • Sales expertise from retail operations management

  • 2

    People I am looking for

    • Businesses needing customer support solutions • Companies seeking bilingual communication • Retailers requiring sales and operations insights

  • 2

    Experience & Cases

    • Personal growth through adaptability and learning • Managed client relations for major retail brands • Experience with Ross, Bath & Body Works, Victoria's Secret, Walgreens

  • 2

    How to contact

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