Frankie Littleford - Leadership Coach | Business Coach | Mentor, Self-employed | Consultant

Years of experience: 38

FinanceB2CAdvisorStrategic managementFounderExpansion

Trusted by top professionals

Nicole Rose
Customer Support @JetBlue
Verified
Having Frankie as a leader leads a lasting positive impression to anyone who is fortunate to work along side her. She is a strong business woman, who always considers the company, her team and the con...
Jaime Hughes
Project Manager @J & S Mechanical
Verified
Frankie is very knowledgeable and supportive. I know I can always bring a problem or issue to her and will get a perspective I may not have considered based on her experience.

Trust Score

Exceptionally trusted; proven professional excellence.

100%

Frankie's Career Path

Jan. 2021 -
Present

Self EmployedExecutive Leadership Coach, Mentor and Guide

United States, Salt Lake CityExecutive coaching for leaders in many areas: some of which include organizational culture, leadership development, employee engagement, customer insights & retention, customer journey mapping, change management, process improvement and lean processes, talent management, call center technology, WFM solutions, chat solutions, AI integrations, CRM etc.

Mar. 1999 -
Jan. 2021

JetBlue AirwaysVice President Customer Support Experience, Operations and Recovery

Greater Salt Lake City Area · On-siteJetBlue 1999 to 2021 Vice President of Customer Support Experience, Operations & Recovery | 2009 to 2021 Vice President of Reservations & Support | 1999 to 2009 Co-Founder / Director of Reservations | 1999 Began in a director role to build the airline from the ground up; identifying the value of a startup in the travel industry. Developed the mission, strategy, vision, and operating plan. Ove...

Mar. 1994 -
Aug. 1998

Southwest AirlinesGeneral Manager

Salt Lake CityGeneral Manager of the Salt Lake City Reservations Center (URC). Integrated the Morris Air operation into the Southwest operation during 1994. Provided oversight and leadership for the 2,000 employees working in the reservations center, which was one of nine call center operations.