Years of experience: 14
United States👍 Sales & BizDev🧨 ConsultingCustomer Success Manager🧮 EducationSoft Skills Trainer
Trust Score
Highly reliable; strong professional involvement.
Darron's Career Path
Jan. 2024 -Present
BizzyCarCustomer Success Specialist
Become Subject Matter Expert (SME) on how BizzyCar products work from process to technology and how to best derive value from them. Collaborate with sales as needed including joining meetings. Lead customer onboarding process to educate them on the value of our products while, guarantee alignment of expectations, configure their web portal in a bespoke manner, and help them succeed. Lead addi...
Nov. 2022 -Present
Prolitec Inc.Technical Lead
United StatesServe as the go-to resource for technical escalations, providing guidance and support to ensure timely resolution of complex customer inquiries and issues. Develop and implement strategies to optimize the efficiency and effectiveness of the customer service department, including process improvements and workflow optimization.
Using Zendesk, handle inbound customer calls, emails, and live chat...
May. 2022 -Dec. 2023
CisionImplementation Consultant
Plan, organize and direct the completion of projects in an organized and timely fashion. Identify customer goals and research brands, competitors, and industries to provide recommendations for set-up and best practices within the platform, as well as establish project timelines. Build comprehensive and accurate news searches for customers using Boolean logic. Organize and lead a series of pho...