Years of experience: 7
Data Entry AssociateData EntryService Quality ManagerLive ChatChat SupportClient Relations Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Francesco's Career Path
Nov. 2023 -Present
DexcomTechnical Support Representative
Vilnius, Vilniaus, Lithuania- Technical support representative. Meeting all the KPIs and ensure a consistent CSAT level. - Quality Evaluator. Evaluating tech support calls to ensure quality and compliance. Deliver clear, actionable feedback to boost agent performance. - Mentor to 4 team cluster members - Go-to resource in team chats, driving consistency and collaboration across the board - Promoter of an AIM project in ...
Nov. 2023 -Present
DexcomTechnical Support Representative
Vilnius, Vilniaus, Lithuania- Technical support representative. Meeting all the KPIs and ensure a consistent CSAT level. - Quality Evaluator. Evaluating tech support calls to ensure quality and compliance. Deliver clear, actionable feedback to boost agent performance. - Mentor to 4 team cluster members - Go-to resource in team chats, driving consistency and collaboration across the board - Promoter of an AIM project in ...
Jul. 2022 -Jul. 2023
Western UnionAssociate, AML Compliance - Know Your Customer
Vilnius, Vilniaus, Lithuania- Longest-serving associate of the Italian team - Tutoring and leading Italian speaker's meetings to solve internal issues limited to the management of the cases we work on in order to improve the efficiency of the team - Extra activities performed: mentoring, demonstrations of procedures, involvement in new approaches (pilots), and shadowing sessions in job-related advanced skills not limite...