Bucharest, RomaniaMonitoring
• Monitor and take steps to improve the overall application stack performance and stability.
• Improve the monitoring framework by adding new integrations and monitoring services.
• Maintain and monitor the deployment and orchestration of the servers, Docker containers, databases, and general backend infrastructure for non-prod environments.
• DevOps is responsible for detecting ca...
Bucharest, RomaniaDaily responsibilities: - Ensuring 24/7 availability of Mobile Banking servers for 8 countries in the CEE; - Designing Dynatrace and Splunk alerts in order to improve reaction times in case of issues; - Creating Dynatrace and Splunk dashboards in order to improve monitor quality; - Application log debugging for root cause investigation/ Server log, heap and thread dump interpretation; - Incid...
Nov. 2013 - Apr. 2019
OracleSenior Technical Support Engineer - Oracle Service Cloud
Bucharest, RomaniaProvide technical support by responding to and following up, via cloud platform and phone, on
technical issues reported by our clients within Oracle Service Cloud and Livelook applications; Ensure customers are satisfied with Oracle Service Cloud(OSvC) products and services by
providing efficient Customer Care; Meet Service Level Targets(SLT's) and Service Level Agreements(SLA's) when handlin...