Years of experience: 22
Data EntryHelp Desk SupportCustomer ServiceIT✔️ ITBusiness Owner
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Raymond Francis's Career Path
Jul. 2017 -Present
DXC TechnologyAccount Delivery Manager
• Responsible for maintaining a strong customer relationship with Client DR lead Management Team. • Leads the DR Team and ensures that all annual DR deliverables are met. • Ensures the RTO and RPO SLO’s are met, and breaches logically explained to the customers satisfaction. • Collaborates with the different Platform Teams and Business Testers to plan and run exercises.
Dec. 2009 -Jul. 2017
IBM Solutions DeliveryIT Specialist, IT Coordinator
Quezon City, Philippines• Ensures that reported issues are properly recorded, including the resolution used.
• Analyzes, tracks and monitors all escalated issues, acts as a resolution owner and ensures that issues are properly resolved. Regularly checks for new issues/incidents raised by key business users.
• Escalates unresolved issues to other pre-identified support groups.
• Maintains daily linkage with the key b...
Jul. 2008 -Dec. 2009
Stream Global SolutionsOperation Command Center Engineer
Mandaluyong, Philippines• Complete tasks based on Workflow and Outages.
• Monitor applications, systems, servers, voice and data infrastructure and Data Centers using industry standard monitoring tools and manual diagnosis.
• Assist with the creation of documentation of daily Network/Voice/Server Operations tasks.
• Respond to alerts in order to maintain the highest available uptime of the network.
• Perform Level 1...