Years of experience: 11
Digital Ads Manager💸 Marketing✔️ ITAccountantCompliance Officer👍 Sales & BizDev
Trust Score
Highly reliable; strong professional involvement.
André's Career Path
Sep. 2023 -Present
LG ElectronicsB2C Technical Support Agent
PortugalHelp customers in the after-sales process, answering technical and/or administrative questions via telephone, email (VPN, web mail and CSGS) or chat channels (Zendesk); Maintain records of customer interactions or transactions, recording questions, complaints or comments, as well as actions taken; Provide excellent customer service, managing expectations or complaints in a very positive, poli...
Oct. 2022 -Apr. 2024
REDITUS SAFirst Line Support Agent (Millenniumbcp bank)
Cascais, Lisboa, PortugalCustomer support on credit/debit cards cancellations, refunds of direct debits, help clients on national and international transfers, reissue new products, update of customers personal details... Orient the clients to get as much as autonomous as possible on app and on website Provide information and take procedures according Banks Knowledge base to ensure compliance and the best attendance q...
Jul. 2022 -Jul. 2023
Europcar Mobility GroupAccounts Receivable Associate
PortugalOpen Items download for later updating of the database of all client payments and receipts with amex credit card from the French market in EUR and USD Differentiate payments from recipients in a separate database Reconcilliate payments using formulas in excel (vlookup), adding disputes to the list after being updated and searching through the various platforms and databases for the root of va...