Years of experience: 8
Call CenterITSales & BizDevCustomer ServiceHelp Desk SupportCustomer Success Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Hannah's Career Path
Apr. 2024 -Present
FitOn Health (formerly, Peerfit)Account Manager
Jan. 2022 -Apr. 2024
360LearningCustomer Success Manager
-Work with clients during their implementation to ensure a successful launch by hitting milestones and meeting platform requirements -Work with clients after their launch to continue to build out their platform by hosting alignment calls and pulse checks on their usage -Host business reviews to go over the state of the union of a clients platform usage wise and discuss recommendations on impr...
Jun. 2021 -Dec. 2021
Dude SolutionsClient Success Manager
-Work with internal teams to help my book of business ensure clients are utilizing our products -Identify and mitigate any risk that may impact a renewal of a product(s)
-Host weekly/monthly calls with clients to go over support tickets, walk through usage of products, and answer questions the client has -Host Quarterly Business Reviews with each client to review their usage and identify any ...