Years of experience: 10

United States👍 Sales & BizDevCustomer Success ManagerAccount Manager

Trust Score

Highly reliable; strong professional involvement.

70%
Courtney's Career Path
MemberAug. 2024 -
Present
Women of Customer SuccessMember
Las Vegas Metropolitan Areawww.womenofcustomersuccess.com
Customer Success Manager ► Account Management | Client Retention | Sales | TrainingAug. 2014 -
Apr. 2024
VerizonCustomer Success Manager ► Account Management | Client Retention | Sales | Training
Maryland, United StatesAt Verizon, I cultivated internal and external client relationships to ensure satisfaction, retention, and growth for $3M book of business of 190+ new and existing state and federal agency accounts in NC. In this role, I trained and mentored new staff, audited accounts to guarantee contract compliance, and consulted with clients on data analysis, industry education, and account performance. I...