Years of experience: 8
✔️ ITCustomer Success ManagerTech Support🗿 HR
Trust Score
Highly reliable; strong professional involvement.
Tetiana's Career Path
May. 2023 -Dec. 2023
Онікс СофтHead of Technical Services
Одеса, Одесская область, Украина · RemoteAutomation of restaurant business on Syrve software.
As the Head of Technical Services, I spearheaded initiatives to enhance efficiency and service quality. I optimized robotic processes in CRM and provided functional equipment recommendations for specialists. However, challenges arose with KPI systems, necessitating their revision. Despite this, I developed analytical reports and dashboards ...
Dec. 2019 -May. 2023
grc.uaHead of Customer Support
Киев, УкраинаAs the Head of the Technical Support Department, I successfully built the department from the ground up and defined all business processes and scripts. With a customer base exceeding 1,000,000, I fostered collaboration with IT and Sales departments, ensuring seamless operations. Through effective team leadership and training initiatives, I navigated through three major crises while maintainin...
Jul. 2018 -Jan. 2019
ПУМБSenior Corporate Client Service Specialist
Киев, Украина · On-site