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Years of experience: 11
Customer ServiceCustomer Success ManagerCustomer Care SpecialistCustomer Retention SpecialistData EntryData Entry Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Tia's Career Path
Jan. 2020 -Oct. 2024
AdwerxPremier Support Specialist, Account Manager
Supported accounts for real estate brokerages and offices. Developed long lasting relationships with clients.
Performed onboarding for clients new to Adwerx's services. Assisted clients in using our services in a way that would most benefit their business goals and consulted for best product fit.
Performed regular office trainings to engage clients at all company levels in order to improve ha...
Feb. 2019 -Dec. 2020
AdwerxCustomer Success Specialist
Durham, North CarolinaSupported accounts for real estate.
Developed long lasting relationships with clients.
Performed onboarding for clients new to Adwerx's services.
Assisted clients in using our services in a way that would most benefit their business goals and resolved escalations.
Developed advertising plans with clients and guided them on website usage.
Applied strong leadership talents and problem-solving s...
Feb. 2015 -Jan. 2019
InmarRecall Coordinator
Winston-Salem NCManaged the accounts of well known pharmaceutical and retail manufacturers including Pfizer, TEVA, Keurig, and GlaxoSmith Kline. Performed onboarding and maintained consistent retention rates. Coordinated recalls and returns for both pharmaceutical and retail manufacturers.
Developed documents for distribution on behalf of pharmaceutical manufacturers, served as a point of contact for pharmac...