Years of experience: 6
👍 Sales & BizDevSound engineerSound designer🎥 EntertainmentCustomer Success Manager
Trust Score
Highly reliable; strong professional involvement.
Charalampos's Career Path
Mar. 2022 -Sep. 2023
MetaSound Designer
Athens, Attiki, GreeceOperations: Audio Post Production, Editing, Manual Testing -- Collaborated with remote teams to design interaction to immersive audio, voice assistants and music.
-- Supported Engineers/Product Managers to test spatial audio and original content creation.
-- 360° experience improving audio sounds by overseeing the audio editing processes.
-- Undertook post productions by mastering and reworki...
Sep. 2020 -Apr. 2022
AccusonusQuality Assurance Specialist
Athens, Attiki, GreeceOperations: Technical Support, Customer Services, Complaints Handling -- Prioritised first-line technical support requests for end users on hardware and software issues.
-- Stepped in to supervise an out-of-hours service desk and a remote daytime team.
-- Achieved a 96% first response time <24hr and an 85% full resolution time <48hrs.
-- Supported the department through a restructuring which ...
Feb. 2019 -Mar. 2020
Booking.comCustomer Reviews Coordinator
Manchester, United KingdomOperations: Customer Reviews, Website Moderation, Customer Relations, Process Mapping -- Processed 3000+ customer reviews (target 600p/d) before going live.
-- Produced actionable insights to report on NPS, CSAT and Supplier Scores for stakeholders.
-- Exceeded KPIs by 147% with 100% in compliance and quality checks reported on performance reviews.
-- Promoted the use of Machine Learning and ...