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Years of experience: 6
Call CenterCustomer Support RepresentativeSupport SpecialistProducer📝 Influencer or BloggerConsulting
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Exceptionally trusted; proven professional excellence.
Llana's Career Path
Oct. 2023 -Present
OneSource VirtualAccount Manager
Manage day-to-day interactions, business reviews, and reporting to customers in assigned customer pods. Project manage assigned customer projects like Open Enrollment (Liaison with customers, third parties, and service delivery team) using Workday. Respond accurately and timely to customer escalations. Collect and analyze data to identify and communicate trends both internally and externally....
Mar. 2022 -Mar. 2023
LinkedInSr. Customer Success Manager (Glint Product)- Linkedin
Derived insights from customer surveys & other quantitative/qualitative sources to drive operational improvements, improving CX metrics & customer satisfaction, evidenced by data analytics & VoC metrics. Managed B2B Enterprise accounts from post-sales activities including, but not limited to customer onboarding, consultative guidance, product training, technical support, and assigned account ...
Mar. 2021 -Jan. 2022
Indeed.comSr. Client Success Specialist
Derived actionable insights from customer experience survey data (NPS,CSAT) across customer journeys, driving operational improvements & customer-centric decisions. Collaborated with Product, Operations, Search Quality and Aggregation teams to troubleshoot problems, improve processes, and ensure client satisfaction by providing client feedback to internal partners and translating their busine...