Years of experience: 12

AustraliaHead of Growth💸 Marketing✔️ ITCRM manager👍 Sales & BizDev

Trust Score

Highly reliable; strong professional involvement.

70%
Guil's Career Path
Director of OperationsJan. 2023 -
Dec. 2023
Stone & ChalkDirector of Operations
Sydney, New South Wales, AustraliaStone & Chalk is the largest innovation community in Australia. As Operations Director, I was responsible for running the operations of the hubs in NSW. I was also responsible for developing and implementing strategies for the effective running of the hubs, and for ensuring that the hubs meet all health, safety and security standards and regulations. • Customer Success: Oversaw over 150 accou...
Head of Operations - NSWJan. 2022 -
Jan. 2023
Stone & ChalkHead of Operations - NSW
Sydney, New South Wales, Australia• Negotiated and closed a multimillion-dollar deal with the NSW Gov, exceeding initial targets and expectations. • Oversaw the integration and management of multiple IT systems including CRM (HubSpot), Property Management and Customer Engagement (OfficeRnD), and Accounting (Xero) increasing team productivity and customer satisfaction. • Successfully managed and trained a new operations team, ...
Customer Experience & Operations ManagerAug. 2019 -
Dec. 2021
Stone & ChalkCustomer Experience & Operations Manager
Sydney, Australia• Streamlined maintenance processes, cutting down last minute call outs by 85% and saving more than $14k in operational costs in 6 months. • Implemented rigorous safety protocols, resulting in zero accidents and injuries within the hub. • Improved customer satisfaction by more than 10% through effective workplace management, resulting in increased customer retention and loyalty.

Guil's Posts

  • About myself

    Operations Leader with 10 years of experience in scaling and optimizing operations. Proven track record in building high-performing teams, streamlining processes, and driving growth. Skilled in strategic planning, data analysis, process improvement, and stakeholder communication.

  • Job Description

    Passionate about helping SMEs and startups, I'm seeking opportunities to drive rapid and sustainable growth. With wide-ranging experience and a proven track record, I'm ready to provide strategic guidance and hands-on support to your business for optimal success.

  • How to contact

    If you're interested, please fill the form. P.S. If you know a right person, please make an intro or share with him/her the link to this page.

No responses yet
0