About myself

An accomplished leader in digital marketing, my experience spans across building, managing, and executing successful digital marketing campaigns. I possess notable interpersonal and communication skills, enabling me to foster strong relationships at all organizational levels. I am adept at customer lifecycle management, presentation skills, and organizational tasks. I am a staunch advocate for both internal and external customers, with a record of designing effective Customer Experience (CX) and User Experience (UX) programs. My analytical and financial acumen is strong, with competency in credit bureaus and collections programs. I am proficient in leveraging MS Office Suite and CRM systems, and have vast experience working with 3rd party Business Process Outsourcing (BPO) entities. I am also adept at digital communication, e-commerce, and product development, with a solid understanding of risk management fundamentals. My achievements include leading three departments during a company-wide reorganization, reducing employee turnover, and leveraging data to maximize campaigns. As a result, I increased overall servicing by 25% within six months.

Job Description

I am driven by the desire to create customer solutions through marketing, customer operations, or a collection team. My passion lies in identifying top priorities and implementing processes that pave the way for growth opportunities. I have successfully managed customer communications and compliance with provincial regulators. I am experienced in financial data analysis, with a track record of increasing operational efficiency by 30%. I have also reduced third-party print and mail costs by 20%, and increased the efficiency of SMS programs, delivering a 10% direct response rate. I have a strong background in vendor management and have been part of an architecture team responsible for evaluating new dialer systems and SIP solutions. I am adept at quality assurance, client reviews, and coordinated coaching. I successfully delivered an exit strategy program for a USA client, completing the project three months ahead of schedule and exceeding all set targets.

How to contact