Years of experience: 4

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Dion's Career Path
Support AnalystNov. 2024 -
Present
BottomlineSupport Analyst
Pristina, District of Pristina, Kosovo
Assistant IT SpecialistFeb. 2024 -
Nov. 2024
BKT KosovaAssistant IT Specialist
Pristina, District of Pristina, KosovoAssistant IT Specialist Responsibilities: • Provided comprehensive technical support for computer systems, hardware, and software. • Diagnosed and resolved issues for desktops, laptops, and peripheral devices. • Installed, configured, and maintained operating systems, applications, and utilities. • Conducted hardware upgrades, replacements, and network equipment installations. • Managed cable...
IT ManagerFeb. 2023 -
Feb. 2024
Kipper MarketIT Manager
Lipjan, District of Pristina, KosovoIT Manager - Responsibilities: • Led remote support efforts, ensuring timely resolution of technical issues for end-users. • Managed the maintenance of computers, printers, fiscal printers, and scales to guarantee optimal functionality. • Formatted computers and implemented backup strategies, minimizing data loss risks. • Provided technical support to resolve hardware and software issues prom...

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