Years of experience: 11
ITC-level ExecutiveCEOCTOCustomer ServiceCustomer Success Manager
Trusted by top professionals
Trust Score
Exceptionally trusted; proven professional excellence.
Paul's Career Path
Nov. 2024 -Present
Pathfinders Advisory GroupChief Executive Officer
As a Co-Founder and Chief Executive Officer at Pathfinders Advisory Group, I work alongside a diverse team of 25 consultants, delivering client services that include project management, system administration, and custom software development consulting. Together, we provide tailored solutions designed to meet unique client needs and drive measurable success.
Oct. 2023 -Apr. 2024
Dark Matter TechnologiesSenior Client Success Manager
Jacksonville, Florida, United StatesManaged a great team of domestic and international members to foster strategic client relationships with total annual revenue of more than $40 million USD. During my time here, I was able to enhance team productivity and morale by another 15% through strategic hiring, mentoring and performance appraisal processes. Formed strong connections with Implementation, Finance, Legal, IT/Security, and...
May. 2020 -Sep. 2023
Black KnightSenior Client Success Manager
Jacksonville, Florida, United StatesManaged a great team of domestic and international members to foster strategic client relationships with total annual revenue of more than $30 million USD. Within my first year, I was able to enhance team productivity and morale by 25% through strategic hiring, mentoring and performance appraisal decisions. Formed strong connections with Implementation, Finance, Legal, IT/Security, and Privac...