Paul Frenzel is a dynamic Chief Executive Officer and co-founder of Pathfinders Advisory Group, with over 20 years of
experience driving operational excellence, customer satisfaction, and revenue growth. His expertise spans customer support management, client journey optimization, and CRM platform implementation for a wide range of industries. As a visionary leader, Paul co-founded Pathfinders to address the unique challenges faced by small to mid-tier organizations, often overlooked by large market integrators. Before launching Pathfinders, Paul held senior leadership roles at Dark Matter Technologies and Black Knight Financial Services, managing multimillion-dollar client portfolios and spearheading transformative initiatives. He has a proven track record of aligning organizational strategies with customer-centric frameworks, leveraging his experience to improve performance and client retention. Paul’s entrepreneurial mindset, combined with his ability to build high-performing teams and deliver innovative revenue generating solutions positions him as a leader committed to sustainable growth and long-term success for clients and stakeholders.More...