Years of experience: 25
š„ Startup FounderMBAāļø ITBusiness Ownerš§Ø ConsultingFounder
Trust Score
Highly reliable; strong professional involvement.
Albert's Career Path
May. 2022 -Present
Altice USASenior Sales Operations Analyst
Plano, Texas, United StatesDeveloped Realtor and Point of Lease commission processing systems.
Implemented Quality Control Call Quality Scoring records system.
Designed Indirect Sales Channel sales metrics reports and employee incentive scorecard systems.
Established automated report distribution system for vendors and partners.
Managed Microsoft SharePoint within the company's intranet system.
Created lead distributio...
Jun. 2020 -May. 2022
Dell TechnologiesField Service Engineer
San Antonio, Texas, United StatesDelivered warranty repair services, including part and system exchanges.
Spearheaded process improvements, implementations, and training initiatives.
Oversaw inventory control and audits.
Designed, implemented, and reported on operational databases.
Jul. 2019 -Jun. 2020
HCL TechnologiesSpecialist
San Antonio, TexasCreated database applications to enhance manufacturer warranty replacements and equipment returns.
Managed virtual employee hardware upgrade project, dispatching over 4,000 equipment sets.
Developed comprehensive reporting products for warranty replacement requests.