Years of experience: 16

SpainExecutive Coachโœ”๏ธ IT๐Ÿ—ฟ HR๐Ÿงจ ConsultingData Analyst

Trust Score

Highly reliable; strong professional involvement.

70%
Cedric's Career Path
Customer Service RepresentativeFeb. 2023 -
May. 2024
BlueLink International CZCustomer Service Representative
Prague, Czechia ยท HybridAs a dedicated Customer Service Representative for Transavia Airlines at BlueLink, I provided comprehensive support across various channels in both English and French, ensuring a seamless customer experience and effective resolution of issues. ๐‘ฒ๐’†๐’š ๐‘น๐’†๐’”๐’‘๐’๐’๐’”๐’Š๐’ƒ๐’Š๐’๐’Š๐’•๐’Š๐’†๐’”: โ€ข ๐‘ด๐’–๐’๐’•๐’Š๐’๐’Š๐’๐’ˆ๐’–๐’‚๐’ ๐‘ช๐’–๐’”๐’•๐’๐’Ž๐’†๐’“ ๐‘บ๐’–๐’‘๐’‘๐’๐’“๐’•: Assisted English and French-speaking customers wit...
Manager, HR Knowledge Management, Training and CommunicationsMar. 2022 -
Sep. 2022
CarrierManager, HR Knowledge Management, Training and Communications
Prague, Czechia ยท HybridManaged HR knowledge retention and sharing to streamline processes and accelerate new employee onboarding. Oversaw the creation and management of Standard Operating Procedures (SOPs) across 24 countries in Europe and the Middle East. ๐‘ฒ๐’†๐’š ๐‘น๐’†๐’”๐’‘๐’๐’๐’”๐’Š๐’ƒ๐’Š๐’๐’Š๐’•๐’Š๐’†๐’”: โ€ข ๐‘ฏ๐‘น ๐‘ฒ๐’๐’๐’˜๐’๐’†๐’…๐’ˆ๐’† ๐‘ด๐’‚๐’๐’‚๐’ˆ๐’†๐’Ž๐’†๐’๐’•: Enhanced knowledge retention and sharing to improve processes and speed ...
Manager, Global KCS ProgramsApr. 2018 -
Jan. 2022
SAP ConcurManager, Global KCS Programs
Prague, Czechia ยท HybridLed and enhanced global knowledge management processes, initially as a Regional Program Manager for EMEA, then as the leader of the global Program Manager team. Implemented Knowledge-Centered Service (KCS) to streamline knowledge creation and sharing among employees and customers. ๐‘ฒ๐’†๐’š ๐‘น๐’†๐’”๐’‘๐’๐’๐’”๐’Š๐’ƒ๐’Š๐’๐’Š๐’•๐’Š๐’†๐’”: โ€ข ๐‘ฎ๐’๐’๐’ƒ๐’‚๐’ ๐‘ณ๐’†๐’‚๐’…๐’†๐’“๐’”๐’‰๐’Š๐’‘: Led the global Program Manager team...

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  • About myself

  • Job Description

  • How to contact

    If you're interested, please fill the form. P.S. If you know a right person, please make an intro or share with him/her the link to this page.

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