Michael Cunha - Crm expert, Mr Hewbuc

Years of experience: 15

System ArchitectWeb DeveloperBusiness AnalystData AnalystTech SupportProduct Manager

Trusted by top professionals

Larissa Silva
Salesforce admin/developer @Mr Hewbuc
Verified
O Michal se destaca não apenas pela implementação eficaz e gestão de sistemas de CRM, mas também pela execução de estratégias que aumentaram significativamente a retenção e satisfação dos clientes. Se...

Trust Score

Exceptionally trusted; proven professional excellence.

80%

Michael's Career Path

Mar. 2021 -
Present

Mr. HewbucCRM Specialist

Porto, PortugalSalesforce consultant coordinating several CRM projects by utilising Salesforce Clouds (Sales, Service). Proposed new Salesforce Features to facilitate clients in achieving goals, building custom modules to track performance, meeting some business requirements, and integrating CTI tool in Salesforce, including sending object to Agent basket. Refine work capacity and assignment strategy among ...

Aug. 2019 -
Dec. 2021

CelfocusCRM specialist

Porto e Região, PortugalSecond-year: Siebel architect responsible for measuring quality and designing the solution for Celfocus clients in different geographies, doing roles as an Architecture Reviewer, and designing solutions. Siebel As a Solution architect: The custom bulk solution, reducing time to prod when building several workflows Create a high availability external framework, exposing all entities in Siebel ...

Nov. 2018 -
Aug. 2019

OnRisingSiebel Expert Partner

Porto e Região, PortugalCRM consultant creating solutions to Vodafone operations across all Africa and the Middle East clients. As a technical lead was sharing the responsibility to manage and analyze Siebel environments and propose all possible improvements to increase productivity and reduce the Orders error rate and deliver new products and features in Siebel. Some of the biggest achievements: • Reduced the error...