As Michael Cunha, a CRM expert at Mr Hewbuc, I have successfully implemented and managed customer relationship management systems, improving customer interactions and business efficiency. I have also developed and executed CRM strategies that have significantly increased customer retention and satisfaction rates. Additionally, I have provided valuable training and support to team members, enhancing their CRM skills and knowledge. My expertise in data analysis has also played a key role in identifying trends and making informed business decisions.More...
Larissa Silva
Salesforce admin/developer@Mr Hewbuc
Verified
Detail-oriented and technical professional with hands-on experience in leading salesforce platforms, examining processes, and providing sustainable solutions to maximise operational efficiency. Proven success in workflow automation, metadata configuration, functional dashboards and reports development, and code migration to discover data-driven insights. Expert in building flows, testing applications, designing lightning pages, and leveraging multiple tools to maintain quality of data. Articulate communicator specialised in Agile methodology with ability to execute customer-oriented processes and design SLA framework. Equipped with hands-on experience in salesforce configuration and customisation.Detail-oriented and technical professional with hands-on experience in leading salesforce platforms, examining processes, and providing sustainable solutions to maximise operational efficiency. Proven success in workflow automation, metadata configuration, functional dashboards and reports development, and code migration to discover data-driven insights. Expert in building flows, testing applications, designing lightning pages, and leveraging multiple tools to maintain quality of data. Articulate communicator specialised in Agile methodology with ability to execute customer-oriented processes and design SLA framework. Equipped with hands-on experience in salesforce configuration and customisation.More...