Years of experience: 21
Customer Care SpecialistService Quality ManagerComplaint Resolution SpecialistClient Relations SpecialistCustomer ServiceCustomer Retention Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Marcos Flamarion's Career Path
Nov. 2023 -Present
DOOR International BrasilConsultor Digital - Leadworks
São Caetano do Sul, São Paulo, Brasil• Prestação de serviços de consultoria como Consultor Digital, atuando como ponto foca e central entre a Montadora, rede de concessionárias e a Leadworks na gestão de leads e clientes digitais;
• Administração de todos os assuntos ligados a vendas, supervisão gerencial de processos e consultoria de negócios junto a rede de concessionários para implementar melhorias, avaliar e gerir metas para...
Jan. 2008 -Aug. 2021
Toyota do Brasil LtdaRegional Senior Aftersales Consultant
Minas Gerais/ Espírito Santo and other regions of Brazil• Development and implementation of automaker certification programs to increase continuous customer service, standardizing the organization and necessary adaptation of stores to guarantee the implementation of policies, processes, and sustainability of procedures;
• Coordination of diversified projects (Body and Paint, Express Paint, Parts and Services, Telesales, Customer Service), bringing...
Apr. 2005 -Dec. 2007
OPPORTUNITY ASSESSORIA, CONSULTORIA E INTERMEDIAÇÃO DE NEGÓCIOS LTDAContinuous Improvement Process Consultant
Minas GeraisIn-house Business Consulting Company
Continuous Improvement Process Consultant
Report partner consultancies Luis Borges Consultoria and Atual Empresarial Ltda.
• Operating within organizations focusing on problem-solving, value creation, and maximizing and improving processes to maintain the sustainability of procedures and standards. Mapping daily activities to facilitate the identification ...