Years of experience: 10

Startup FounderITBusiness OwnerFrontend DeveloperDevOpsProject Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Jen's Career Path
Lead Front End Engineer (Founding Team, Collaborative Platform)Mar. 2025 -
Present
Venn VideoLead Front End Engineer (Founding Team, Collaborative Platform)
- Co-founding engineer leading frontend development of a collaborative video platform designed to connect creatives and entrepreneurs through shared projects. - Architected and implemented an accessible, scalable UI using React, JavaScript, Tailwind and modern design principles. - Partnered with UX designers, backend engineers, and systems architects to deliver seamless cross-platform solutio...
Staff Technical Account ManagerOct. 2022 -
Present
TwilioStaff Technical Account Manager
Remote- Technical solutions lead for 5 enterprise clients, designing and delivering custom Flex contact center integrations across React, REST APIs, and AWS cloud services. - Aligned customer business objectives with scalable cloud architectures, improving feature adoption and solution reliability. - Developed and standardized onboarding and implementation frameworks used by 50+ Technical Account M...
Senior Technical Account ManagerMay. 2020 -
Aug. 2022
GladlySenior Technical Account Manager
- Spearheaded technical implementation projects across ecommerce, healthcare, and direct-to-consumer verticals, delivering scalable customer engagement platforms. - Designed and executed tooling and reporting frameworks to measure feature adoption, directly increasing customer engagement by 3% annually. - Developed and delivered technical enablement programs for internal and external stakehol...

Jen's Posts

  • How I can help you

    Conduct audits on current tools, suggest updates and fresh integrations. Leverage extensive customer success, technical expertise, and full-stack coding. Offer tailored solutions to boost ROI.

  • People I am looking for

    Open to all businesses aiming to optimize technical workflows. From startups to large enterprises, ensure enhanced success for both customers and internal teams.

  • Experience & Cases

    - Boosted product adoption by 3% YoY with automated workflows - Halved sign-up time for online club, leading to 10% growth - Developed tools reducing onboarding from 1 week to 1 hour - Previous clients: Gladly, Glitter Events, Venn Video

  • How to contact

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