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Work Background
FreelanceBusiness Systems Analyst
Nov. 2023Novi Sad, Vojvodina, Serbia · Remote
METRO AGBusiness Systems Analyst
Apr. 2023 - Nov. 2023Moscow, Russia · RemoteDesigned new UX and backend algorithms for manipulating the assortment matrix and categories for the METRO-CC online shop. Wrote SRS and performed acceptance testing.
Provided detailed task descriptions for the dev. team on a new assortment management system functionality.
Designed and described the approach for better search completions and synonyms management for the online shop search engine.
KFCBusiness Systems Analyst
Jan. 2021 - Apr. 2023Moscow, Russia · Hybrid1. Designed the processes and built prototypes of the Digital Drive Thru Restaurant for automated order-taking using speech and intention recognition dialog systems. Designed the process of order fulfillment in the restaurant, including car tracking and integration with legacy systems.
2. Designed a solution and coordinated the development and implementation of a new kitchen order management system for the restaurant (order reception from the KFC digital ecosystem, order routing to all restaurant workstations, visual and voice notifications to restaurant guests about order readiness, integration with legacy systems).
3. Designed the architecture and process for a cloud-based fiscal receipt registration system to enhance the reliability of order fiscalization from online channels to restaurants while reducing the maintenance cost of fiscal registers.
KFCSolution Architect
May. 2019 - Jan. 2021Moscow, Russia · HybridDesigned the customer journey for the new self-service KFC Restaurant format.
Designed end-to-end process including integrations with the ordering system, face recognition, kitchen staff system, robotic arm, automated pick-up cells, beverage and coffee machines, voice notification for restaurant clients.
Crafted detailed software requirements specifications for the core system.
Designed a new task management system for the kitchen staff.
Led the software development process and acceptance testing.
Participated in and coordinated most of the technical work on putting the restaurant into commercial operation.
Coordinated and participated in assisted operation phase.
Prepared training materials for staff and manuals for the help desk.
MediaMarktSaturnTechnical Product Owner
Dec. 2015 - Oct. 2018Russia · On-siteDesigned and led the development, launch, and maintenance of several products:
1. Tablets in Store － a sales-process-centric Tablet-PC application for MediaMarkt consumer electronics stores;
2. Store Sales System － a modern feature-rich replacement for the legacy MediaMarkt system (store floor sales process automation);
3. Shipment Auction － a system for encouraging offline stores staff for fast shipment of goods in a competitive way.
Cominvest-AKMTHead of Software Development
Feb. 2015 - Dec. 2015Moscow, Russia · On-siteLed the development team (developers, testers, business analysts) of the ERP-BPM-Docflow-CRM integrated system.
Provided support of live subsystems (administration, training, incident resolution).
Cominvest-AKMTBusiness Analyst
Feb. 2014 - Feb. 2015Moscow, Russia · On-siteFinalised the development and rolled out the Inventory Management, and SCM subsystems along with a new set of documents within the Docflow subsystem.
RIT CenterBusiness analyst
Oct. 2012 - Jan. 2014Moscow, Russia · On-siteDesigned the core of the ERP-BPM-Docflow-CRM integrated system for Cominvest-AKMT (Manufacturer of special vehicles and attachments).
Musa-MotorsDeputy Director of Information Technology
Sep. 2007 - Oct. 2012Moscow, Russia · On-siteLed the implementation and maintenance of a car sales system (external software development team).
Led and coordinated the work of the enterprise information systems department (development and support teams).
Supervised the work and deliverables of external contractors.
Gathered, analyzed, and ensured implementation of requirements from business stakeholders.
Developed a set of management report packages based on the operational systems data.
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