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Work Background
OCBC BankAVP, Independent Call Review - Premier Private Client
Apr. 2022Singapore
OCBC BankManager, Independent Call Review - Premier Private Client
Jun. 2018Singapore
Citibank Singapore LtdAML Analyst
Mar. 2016 - May. 2018Singapore• Effectively review of new clients onboarded by the bank in all segmants (Citibanking, Citigold and Citigold Private Clients) • Conduct annual review of clients onboarded in all segmants (high risk and high networth) • Provide AML and KYC support to the business with the ability to prioritize, multi-task and work within tight and changeable timeframe while still maintaining high level of accuracy • Investigate suspicious AML alerts and ensure that suspicious transaction reports are filled on a timely basis • Work closely with Relationship Managers and Service Managers on the KYC needed on customers • Mentor and train new Branch Analysts • Edhere AML/CDD procedures and local requirements for proper AML/CDD control
Citibank Singapore Pte LtdIn - Branch Customer Due Dilligence Analyst
Mar. 2015 - Mar. 2016Singapore• Review of new clients onboarded by the bank (Citigold Private Clients) • Annual review of clients onboard (high risk and high networth for Citigold Private Clients) • Provide AML and KYC support to the business on a timely basis • Investigate suspicious AML alerts and ensure that suspicious transaction reports are filled on a timely basis
Citibank Singapore LimitedService Banker
Sep. 2012 - Mar. 2015Central Singapore• Support Personal Bankers in process, compliance and system consultation • Review cold reports on AML activities and compliance on Unit Trust transactions to monitor and report risk and non-compliance matters • Perform regular self-assessment on compliance and ensure proper documentation of all transactions to be ready for audit at all times • Develop strong customer relationships and build customer loyalty through consistent delivery of error-free and timely service to meet customer needs • Take full ownership of customers' problems and ensure complete customer satisfaction of problem resolution • Exercise due diligence in customer care to ensure good customer contact experience with Citibank • Comply with Citibank policies and procedures to ensure safety and security of bank's and customer's asset • Support cross selling and referral efforts to contribute towards overall sales • Continuously look for improvement opportunities to increase customer satisfaction and work efficiency
Citibank Singapore LimitedCitiphone Officer
May. 2008 - Sep. 2012Singapore• Service in Call Centre. • To provide optimum service to all customers by answering inquiries and resolving complaints effectively with the ultimate aim of projecting a professional Citibank image. • Answer all incoming calls; assess customers' enquiries and provide resolution • In addition, will update and/or perform on-line maintenance on system terminals as immediate response to customers' requests; ensure effective and timely follow-up as promised to customers; process financial entries/adjustments on customers' accounts if necessary. • Resolve customers’ service issues and explain the best solution for both credit cards and bank enquiries. • To promote Citibank products/services/benefits to potential customers; perform anti-attrition activities; cross selling of Bank Products, Bank Channels; and other initiatives that the business deems important. • Handled at least 10 calls per hour from customers to maximise productivity • To engaged in sales on loans upfront when customers call in. • Review and assigned the investigation tickets to the relevant department and ensuring the proper closure of the tickets. • Assisting calls on Citi-Assist (live interaction via camera)
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