Citibank Singapore LimitedCitiphone Officer
May. 2008 - Sep. 2012Singapore• Service in Call Centre. • To provide optimum service to all customers by answering inquiries and resolving complaints effectively with the ultimate aim of projecting a professional Citibank image. • Answer all incoming calls; assess customers' enquiries and provide resolution • In addition, will update and/or perform on-line maintenance on system terminals as immediate response to customers' requests; ensure effective and timely follow-up as promised to customers; process financial entries/adjustments on customers' accounts if necessary. • Resolve customers’ service issues and explain the best solution for both credit cards and bank enquiries. • To promote Citibank products/services/benefits to potential customers; perform anti-attrition activities; cross selling of Bank Products, Bank Channels; and other initiatives that the business deems important. • Handled at least 10 calls per hour from customers to maximise productivity • To engaged in sales on loans upfront when customers call in. • Review and assigned the investigation tickets to the relevant department and ensuring the proper closure of the tickets. • Assisting calls on Citi-Assist (live interaction via camera)