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Work Background
Casa del PañalGeneral Manager
Apr. 2018Ciudad de Panama• Sells products to customers, focusing on volume, mix and profitability targets
• Establishes and maintains effective customer relationships to understand customer needs
• Prepares sales plans using company targets.
• Ensures efficient marketing activities and value proposition to customers.
• Identifies and drives the development of new market opportunities in the designated market and ensures know-how sharing and cross-collaboration.
• Manages administrative procedures in sales processes, and supports collection and administrative management activities when needed. • Management of budgets, sales per areas, follow up of collections and payable accounts.
Bero Group, S.A.Gerente
Feb. 2016 - Jan. 2018PanamaOperation, Administration, Sales, Finances and Customer Service.
RegusGeneral Manager
Jan. 2014 - Jan. 2016PanamáSales, Operations, Administration and Finance Processes - Set and achieve short and long-range forecasts and goals for the Cluster
- Set sales and KPI goals, budgets, objectives, and marketing plans and communicate this to suppliers and Brokers
- Develop individual action plans for each Business Center
- Identifying growth opportunities by account, format and by category; identifying top clients - For each Business Center, track retail efforts and measure compliance and results.
- Giving follow up and assure financial and logistic objectives - Meet regularly with suppliers, dealers, brokers and employees to review results, provide training, and develop plans to achieve goals.
- Utilize the KPI and Mystery shopper program for on-going feedback and improvement.
- Monitor and help manage inventory levels at each Business Center to optimize sell-in and sell-out.
- Generates profitable new business within the local market in order to exceed set targets.
- Manages the entire sales cycle from lead/enquiry development, negotiation to close.
- Drives revenue for Regus by effectively and consistently selling all products
- Retains and develops existing client relationships that result in new business leads and maximising client revenue potential.
- Pro-actively self generates leads & effectively manages the pipeline generated through marketing.
- Accountability for Centre profitability, Centre performance and the Centre’s success
- Ensures the centre team is delivering exceptional customer service and client’s needs are handled
effectively and efficiently.
- Conducts meetings to brief the team on daily workflow, prioritizing and delegating to the centre team in order to meet deadlines and customer needs.
- Builds, manages, motivates and develops the centre team and their performance
- Responsible for recruiting, inducting, training, managing, motivating and developing centre team.
Global Bank CorporationOficial de Crédito
Sep. 2007 - Aug. 2011Panamá- To develop initiatives to validate credit policies and guidelines that improve credit analysis. - Approval for credits in accordance with the limits and presentation of the Appropriations to the Bureau of Credit (Mortgages, Personal Loans, Auto Loans and Credit Cards)
Global BankPremium Executive Officer
Aug. 2007 - Jan. 2014Panamá3 Years of Sales and Customer Service Experience handling and constructing relations with Top Clients - Generate new sales of customers to place Banking Products
- Increased CustomersPortfolio through the Cross Selling Products and referrals
- Design and implementation of strategic plans aimed to meet and exceed the goals established in the Premium Segment Branch. - Maintenance of existing bank customers and increase loyalty through service and products - Service and Customer Complaint Handling for the Premium Segment - To develop initiatives to validate credit policies and guidelines that improve credit analysis. - Approval for credits in accordance with the limits and presentation of the Appropriations to the Bureau of Credit (Mortgages, Personal Loans, Auto Loans and Credit Cards)
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