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Network Power<100 people
Roles
✨100%
Business Owner
💰50%
Investor & VC
🔥50%
Startup Founder
Geos
🇮🇳50%
India
🇺🇸50%
United States
Work Background
AppleTech Specialist
Oct. 2023Triage hardware and software issues on customer Apple devices, recommending cost-effective solutions.
● Utilizes consulting experience to rapidly assimilate new technical, sales, and operational knowledge, especially having been hired directly to the Genius Bar and not first in product sales as per usual.
● Collaborates with Genius Bar team and mentors technical and sales staff for successful knowledge transfer.
● Achieves expected performance results, with metrics improving quarter over quarter.
● Consistently receives excellent customer satisfaction ratings.
● Seamlessly shifts roles to operations and sales when needed.
myNILpayFreelance Consultant (Remote)
Sep. 2023 - Jan. 2024United StatesProvided pro bono part-time management consulting services to software startup, assisting in refining and updating early versions of the mobile app that manages Name Image Likeness (NIL) payments to NCAA student athletes at Division I, II, and III universities.
● Reviewed and researched Zendesk help desk tickets to identify software bugs and process improvement needs.
● Collaborated with the Product Owner in maintaining and prioritizing the Product Backlog in Jira.
● Analyzed, audited, and tested financial transactions to ensure Federal and State regulation compliance.
● Conducted unit testing on product features, attending daily Scrum meetings as schedule permitted with team in India.
Unemployed and looking for workUnemployed
Oct. 2022 - Oct. 2023Refreshed and built new skills after having been laid off from Catholic Community Services when its WISe program was disbanded.
Obtained the following Microsoft certifications:
● DP-500: Azure Enterprise Data Analyst Associate
● DP-203: Azure Data Engineer Associate
● PL-300: Power BI Data Analyst Associate
● DP-900: Azure Data Fundamentals
Reviewed coursework for the Specialization in Mathematics for Machine Learning obtained in 2019 from Imperial College London. Courses completed with a 96% average or above:
● Linear Algebra
● Multivariate Calculus
● Principal Component Analysis
Continued coursework for two specializations from Johns Hopkins University:
● Data Science: Foundations Using R
● Data Science
CATHOLIC COMMUNITY SERVICES OF WESTERN WASHINGTONFamily Support Specialist
Mar. 2020 - Sep. 2022United StatesUtilizing the lived experience obtained from raising an autistic son, supported low-income families in Snohomish County, WA, who were raising children experiencing mental health and behavioral challenges.
● Empowered caretakers by coaching them in both parenting and conflict management skills and guiding them as they sought solutions for legal and financial concerns.
● Passed all required exams to become a WA State Certified Peer Counselor and to perform WISe program patient intake/screening with the Child and Adolescent Needs and Strengths (CANS) assessment.
● Contributed services as an integral member of the Snohomish County Wraparound with Intensive Services (WISe) program.
● Provided after-hours on-call mental health support to WISe families.
● Strictly adhered to agency protocols to protect Protected Health Information (PHI) in compliance with HIPAA guidelines.
Mattinata Music & ArtsMusic Professional
Aug. 2003 - Oct. 2023United StatesEstablished a successful home business while on a career break to start a family. Taught piano, voice, and music theory to children, adults, and individuals with special needs. Headed all aspects of business administration.
● Nurtured the talents of students, resulting in several of them achieving awards and accolades in adjudications and festivals.
● Performed as a solo/duo pianist and as a professional accompanist in concerts both regionally and abroad.
● Functioned as Treasurer on the board of Seattle Music Teachers Association (SMTA) for several years.
● Coordinated and led an annual all-day SMTA piano festival with over 100+ student performers for several years.
● Designed a custom CRM database to track music student progress, music score inventory, and business opportunities.
● Formed and directed a homeschool community utilizing established educational business structure. Headed a school of 64+ elementary students and 8 parent-teachers (2013-2016). Responsible for all administrative and budgeting duties.
The Regence GroupAssistant Director, Data Conversion & Functional Architecture
Jun. 2000 - Jul. 2003United StatesFunctioned as a key member of an enterprise-wide project leadership team to execute a data conversion project for a multi-state medical claims and membership system. Managed team staffing, scheduling, performance evaluations, and disciplinary actions.
● Collaborated with influential leaders to facilitate design and strategy sessions and to outline project initiatives.
● Directed a team of systems and business analysts to identify project requirements and scope.
● Spearheaded the multi-year, multi-million-dollar data conversion initiative, communicating progress to corporate officers.
● Provided technical assistance to team, including writing SQL queries, data conversion scripts, and other technical solutions.
Various CompaniesVarious Positions
Jan. 1990 - Jun. 2000Led and executed multiple IT projects as a consultant and employee for various companies. Roles included:
Project Manager for a Y2k Readiness Project (Health Insurance Client)
● Conceived and created a bespoke compliance testing environment to ensure streamlined data conversion and testing of the organization’s complex claims processing system.
● Scrutinized system data, collaborating with technical teams and business users to optimize system modifications.
● Directed a global team of analysts in Seattle and India to enhance productivity to meet project deadline.
Director of Applications (Supply Chain Management Software Company)
● Administered timelines, budgets, and staffing allocation for software releases to ensure quality on-time deliverables.
● Scouted talent in India for the company, conducting interviews, visiting facilities, and vetting candidates to expand testing and maintenance teams.
● Formed strategic alliances with the company’s consulting division to ensure adherence to service standards and to deliver quality service while maintaining profit margins.
Project Manager (Healthcare Informatics Company)
● Retrieved, cleaned, and analyzed hospital discharge billing data from various data sources.
● Utilized statistical analysis methodologies to validate data quality and integrity while maintaining PHI privacy.
● Curated and organized reports to evaluate healthcare service efficacy for client hospitals.
Consultant for Various Private & Government Clients
● Developed network management systems to capture and analyze streaming alarm data from telephony equipment for US/international cellular providers and government agencies.
● Designed and developed custom features to a point-of-sale system for a computer retail client.
● Graduated from prestigious 10-week Systems Engineering Development (SED) program and selected as an Assistant Instructor for the next term (a distinction awarded to only two top-tier graduates).
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