Motti Levi

Project Manager | Customer Success Manager | SaaS System @Motti Mert Levi

IsraelPartner🔥 Startup FounderEvent Producer💸 MarketingBusiness Owner📝 Influencer or Blogger💼 C-level Executive👍 Sales & BizDev🧨 Consulting🎥 EntertainmentCustomer Success ManagerAccount Manager

Mert (My second name) in Turkish: Brave and Honest. Fulfilling those values. Always open minded for new cultures, people and places. Customers as a source of success: Deep understanding of clients' needs and pain-points help me creating real value that create a mutual happiness. With over 15 years of experience in operations and global events management, I am a strategic and customer-oriented project manager who oversees the full life cycle of international conferences for Diesenhaus-Unitours, a leading incoming tourism company in Israel. As a SaaS system expert and customer success manager, I work closely with clients across various industries and regions to identify their needs and pain points, and offer them digital transformation solutions that mitigate risks, improve efficiency, reduce costs, and enhance safety and operational excellence. I also train and support the users of the GOARC Safety 4.0 system application and content management system, ensuring their satisfaction and retention. My core competencies include project planning, execution, monitoring, and control, client relations, process development and design, event production and logistics, user experience and journey, marketing communications, and new business development. I am passionate about creating real value for my customers, and always open-minded and curious about new cultures, people, and places. I am also fluent in English, Hebrew, and Turkish, and hold a Customer Success Management Fundamentals certification from LinkedIn.

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Network Power<100 people

Roles

💸50%

Marketing

🧨50%

Consulting

🧑‍💼25%

C-level Executive

Geos

🇮🇱100%

Israel

Work Background

Diesenhaus-Unitours Incoming Tourism Ltd.Event Project Manager

Jan. 2023Tel Aviv District, Israel · On-site• Strategically overseeing the full life cycle of international conferences, which encompasses successful planning, execution, monitoring, control and closure. • Experienced operations professional with deep understanding and expertise in project planning, client relations, process development and design. . On-site management of events including: management of faculty, coordination of scientific program, meeting with committee representatives and speaking publicly in meetings.

GOARCProject Manager | Customer Success | SaaS System Expert and Trainer

Jan. 2020 - Dec. 2022Jerusalem, Israel- System expert responsible for the implementation of the GOARC Safety 4.o system application and Content Management System via training of operators and managers. - Manages end to end implementation projects for multinational corporation and regional plants in the fields of high-tech, utilities, logistics and construction located across EMEA and Europe - Identifies the corporate’s needs and pain points by working in close collaboration with the company’s management, and and offers digital transformation solutions to mitigate risks, achieve production efficiency, reduce operational costs, while focusing on safety and operational excellence.

Comtecgroup eventsOperations and Global Events Manager

Jan. 2013 - Dec. 2021Tel Aviv, Israel• Planning, building and implementing extensive annual work-plan for global events and conferences • E2E logistic operations and real-time production supervision of international conferences both locally and globally, focusing on participant engagement. • Leading ongoing negotiations with companies and suppliers in the target country (tourism companies, hotels and travel agents), while responsible for contracts, budgets and data analysis. • In charge of characterizing, assimilating and integrating event websites, focusing on user experience and journey, building a customer-based marketing sales funnel.

Kenes GroupOperations and Global Events Manager

Jan. 2008 - Dec. 2013• End-to-end international conferences management of VIP accounts in the pharmaceutical industry- planning, production, operations, administration, logistics, brand identity, content and marketing and large-scale budgets. • Conducting ongoing communications and negotiations with international accounts and suppliers in the target country, including contract and budget management. • Continuously focused on reaching accounts’ goals, fulfilled their vision, and ensured account satisfaction

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